30-Day Returns

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in the same condition received, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at help@highfurb.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the provided address or using the provided shipping label. Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

help@highfurb.com

100-Day Limited Warranty Terms & Conditions

1. DEFINITIONS:

HighFurb LLC is the Provider of this Limited Warranty, and can be reached at help@highfurb.com

“You” and “Your” shall mean the individual or entity who purchased this product in accordance with these Terms and Conditions.

As used in these Warranty Terms & Conditions, the following terms have the meanings specified below:

Coverage Start Date: The date the order was placed when coverage starts under this Limited Warranty.

Coverage Term: The days of coverage, varying from one (1) to one hundred (100) Days, You receive under this Limited Warranty, starting on the Coverage Start Date. All claims under this Limited Warranty must be submitted during the Coverage Term.

Covered Product: The product or type of product covered by this Limited Warranty.

Coverage Amount: The purchase price of the Covered Product at the time of purchase from HighFurb LLC.

Deductible: None.

2. STANDARD AND COMMERCIAL COVERAGES AND TERMS:

• This Limited Warranty is inclusive of any manufacturer’s warranty that may exist during the Coverage Term. It does not replace the manufacturer’s warranty.

• No deductible.

• Coverage is 100% parts only.

• Coverage is capped up to the Coverage Amount or purchase price at the time of purchase.

• Mechanical and electrical failure resulting from normal wear and tear.

3. WHAT IS NOT COVERED

The Limited Warranty does not cover:

• Maintenance, repair, or replacement necessitated by loss or damage resulting from misuse, operator neglect, theft or loss, exposure to weather conditions, improper electrical/power supply, improper installation or assembly by someone other than HighFurb LLC, insect infestation, act of nature (any accident caused or produced by any physical cause which cannot be foreseen or prevented, such as storms, perils of the sea, tornadoes, hurricanes, floods and earthquakes) or any other peril originating from outside the Covered Product.

• Installation, compatibility, and availability of software / firmware updates due to Windows, iOS / Android or programming of Covered Product.

• Damaged or defective screens when the failure is caused by abuse (which means misuse or mistreatment of the Covered Product, such as dropping it).

• Damage to Covered Product as a result of power surges, overclocking, and bios flashing.

• Cosmetic wear and tear.

• Data Loss or any loss or expense related to the loss of data.

• Intentional damage.

• Consumable items, including lightbulbs, lightning, RGB lights, LED strips, LED lights, GPU RGB lights, GPU lights, CPU fan lights, CPU RGB lights, RAM RGB, RAM lights, and related cosmetic lightning.

• Functional or cosmetic wear and tear due to mining related activities that involve crypto currencies and tokens.

• Fraud. 

4. WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE:

Email help@highfurb.com Monday through Friday, 9AM – 6PM ET.

5. HOW HighFurb LLC WILL SERVICE YOUR COVERED PRODUCT:

Depending on the Covered Product and failure circumstances, HighFurb LLC, at its sole discretion, will have the option of:

A. Repairing Your Covered Product, or
B. Providing You a used, new, or refurbished product of equal or reasonably close to equal features and functionality.

6. LIMIT OF LIABILITY:

The total amount that HighFurb LLC will pay for repairs or replacement made in connection with all claims that You make pursuant to this Limited Warranty shall not exceed the Coverage Amount of the Covered Product. In the event that HighFurb LLC makes payments for repairs or replacements which in the aggregate are equal to the Coverage Amount or provides a cash settlement reflecting the replacement cost of a replacement item of equal features and functionality, HighFurb LLC will have no further obligations under this Limited Warranty.

HIGHFURB LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.